Booking Conditions

1. Booking & payment

Pilates and rebounding sessions are paid in full at the time of booking, by card, via our secure payment provider. A spot is only confirmed once payment has gone through.

2. Cancelling your booking

You can cancel a confirmed booking at any time before the session begins, from your profile page or the session listing. Cancelling immediately releases your spot so someone else can book it.

3. Refunds

Refunds are automatic — you do not need to contact us to request one.

• Cancel 12 hours or more before your session’s start time: you receive a full refund (100%) to your original payment method.
• Cancel less than 12 hours before your session’s start time: you receive a 75% refund; a 25% cancellation fee applies.

Refunds are issued to the card used for the original payment.

4. No-shows

If you do not attend a session you haven’t cancelled, no refund applies. Your spot was held for you and not released for anyone else to book.

5. If something goes wrong

In the rare event an automatic refund cannot be processed, we’re notified and will follow up directly to resolve it. If you have any concerns about a refund, contact us at hello@servepadel.co.za.

6. Changes to this policy

We may update this policy from time to time. The “Last updated” date above will always reflect the current version. Continuing to book sessions after a change means you accept the updated policy.

7. Contact us

If you have any questions about these booking conditions, please contact us at hello@servepadel.co.za or visit us at 2nd Floor, 185 Ridge Road, Umhlanga.