Privacy Policy

1. Who we are

SERVE Padel & Play (“we”, “our”, or “us”) operates the website at servepadel.co.za and the associated booking platform. We are based at 2nd Floor, 185 Ridge Road, Umhlanga, KwaZulu-Natal, South Africa.

2. Information we collect

When you create an account or make a booking we collect:

• Your full name, email address, and phone number
• Booking history and session preferences
• Communications you send us via our contact form or email

We also collect standard technical data (such as IP address, browser type, and pages visited) through analytics tools to help us improve the site.

3. How we use your information

• To manage your account and process session bookings
• To send booking confirmations and session reminders
• To send you marketing updates, offers, and news about SERVE — only where you have given your consent
• To respond to enquiries and support requests
• To improve our website, services, and offerings

4. Marketing communications

When you register for an account, you may opt in to receive email updates, marketing content, offers, and other communications from SERVE Padel & Play. You can withdraw this consent at any time by clicking the unsubscribe link in any marketing email, or by contacting us directly at info@servepadel.co.za.

5. Sharing your information

We do not sell or rent your personal information to third parties. We may share data with trusted service providers (such as our email and hosting platforms) solely to operate our services, and only under strict confidentiality obligations.

6. Data retention

We retain your personal information for as long as your account is active, or as required to fulfil the purposes described in this policy. You may request deletion of your account and associated data at any time by contacting us.

7. Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw marketing consent at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact us at info@servepadel.co.za.

8. Security

We use industry-standard security measures to protect your information, including encrypted data storage and secure authentication. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@servepadel.co.za or visit us at 2nd Floor, 185 Ridge Road, Umhlanga.